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Legal Framework for Your Account on existogel

Your use of existogel is governed by these terms, which set out how your account, wallet transactions, and data are handled. Access and eligibility depend on local law and are available only where permitted in your region.

Account TermsPrivacy PolicyDANA · OVO · GoPay Wallet RulesEligible Regions OnlyData Retention Policy
existogel Legal Framework for Your Account on existogel
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Reach Us for Legal and Account Queries

If you have questions about these terms, your data, or your account rights, our support team handles legal and policy queries directly. You can reach us through live chat, email, or your account message centre — responses to policy-related requests are prioritised during business hours.

Live Chat Available around the clock via your account dashboard. For legal queries, select the 'Account & Policy' category so the right team picks it up.
Email Support Send detailed policy or data requests to our support address listed in your account settings. We aim to respond to written requests within a reasonable timeframe.
Account Message Centre Log in and use the in-app message centre to submit a formal data access or correction request. Attach your wallet reference number for faster processing.
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How We Protect Your Data and Account

Account security and data handling are not afterthoughts here — they are built into how the platform processes every DANA, OVO, and GoPay transaction. Here is what that looks like in practice.

Data Handling

We collect only what is needed to run your account and verify wallet transactions. No payment credentials — your DANA PIN, OVO token, or GoPay passcode — are stored on our servers.

Cookie Policy

Cookies are used to keep your session active and remember your account preferences. You can manage cookie settings from your browser at any time without affecting your wallet access.

Account Security

Each login is protected by OTP verification sent to your registered contact. If you notice unrecognised activity, use the account lock option in settings immediately.

Data Requests and Retention

You can request a copy of your account data or ask for corrections through the message centre. We retain transaction records for the period required by applicable regulations, then delete them.

Your Legal Questions, Answered Directly

These are the questions we hear most often about account rights, data, and how our terms work in practice.

Account access depends on local law. You may open an account only if online gaming is permitted in your region. We do not knowingly onboard users from restricted jurisdictions.

We record the transaction reference, amount, and your registered account ID. We do not store your DANA or OVO login credentials — those stay between you and your wallet provider.

Yes. Submit a data access request through the in-app message centre. Include your registered contact detail and wallet reference number so we can locate your records quickly.

We retain account and transaction data for as long as required by applicable regulations in supported regions. Once that period ends, data is deleted from active systems.

Closing your account stops new data collection. Transaction records tied to your GoPay, DANA, or OVO activity are retained only for the regulatory period, then removed.

Contact us via live chat or the account message centre and select the 'Account & Policy' category. We treat data concern reports as priority queries and follow up directly.