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How We Handle Your Personal Data

Your account data — including your name, contact details, and wallet information linked to DANA, OVO, or GoPay — is collected only for what we need to run your account and process your transactions.

Data collected only as neededNo third-party data salesDANA, OVO, GoPay wallet data protectedAccount access secured

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DATA PRACTICES

How We Protect and Manage Your Information

We apply security measures at every point where your data moves — from the moment you enter your details at registration through every deposit and withdrawal you make via DANA, OVO, or GoPay. Here is what that looks like in practice across the four areas that matter most to your account.

Account Security Your account is protected by OTP verification on login and on withdrawal requests. If we detect a login from an unfamiliar device or location, we flag it and may require re-verification before access is granted.

Cookie Use We use session cookies to keep you logged in and functional cookies to remember your preferred language and payment method. We do not use cookies to build advertising profiles or share browsing data with third parties.

Data Retention Active account data is retained while your account is open. After account closure, we keep records for the period required under applicable regulations in your eligible region, then delete or anonymise them.

Requesting Changes To update, correct, or request deletion of your personal data, contact support via live chat or email with your account details. We process verified requests in line with local law and will confirm once the change is made.

What This Privacy Policy Covers

existogel Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with existogel, we collect the information you provide during registration — your name, email address, phone number, and the e-wallet details you use for deposits and withdrawals via DANA, OVO, or GoPay. We also collect technical data such as your device

1
type, IP address, and session activity to keep your account secure and detect unusual access patterns. This data is used strictly to operate your account, process payments, and respond to your support requests. We retain your account data for as long as your account remains active
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and for a period after closure as required by applicable regulations in eligible regions. You have the right to request access to the data we hold about you, ask for corrections, or request deletion where local law permits. Availability of these rights depends on local law
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and the region from which you access our services. We do not share your personal information with advertisers. Payment data processed through DANA, OVO, and GoPay is handled in accordance with each payment provider's own security standards, and we do not store full wallet credentials on
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our servers.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT

Reach Us About Your Data

If you have a question about how we use your data, want to request a correction, or need to know what information we hold on your account, our support team is available to help. Reach out through any of the channels below and include your registered account details so we can locate your record quickly.

Common Questions About Your Data

These are the questions we hear most often from account holders in Jakarta, Surabaya, and across Indonesia about how their personal information is handled.

We collect your name, phone number, email address, and the e-wallet details you use — such as your DANA, OVO, or GoPay account number. We also log device and session data to protect your account from unauthorised access.

We do not sell or share your personal data with advertisers. Payment data passes through DANA, OVO, or GoPay under their own security standards. We only share data where required by applicable law in eligible regions.

Log in and use the Help section to submit a data access request, or contact support via live chat or email. Include your registered phone number so we can verify your identity and locate your account record quickly.

Yes. Submit a deletion request through the Help section or via email support. We will process it in line with local law. Some data may be retained for the period required by applicable regulations before full deletion.

We do not store full wallet credentials on our servers. Payment transactions are processed through each provider's own secure infrastructure. Your account also requires OTP confirmation before any withdrawal is processed.

After closure, we retain records for the period required under applicable regulations in your eligible region. Once that period ends, your data is deleted or anonymised. The exact duration depends on local law where you access our services.

How We Handle Your Personal Data

How We Protect and Manage Your Information

Reach Us About Your Data

Common Questions About Your Data

01 What personal data does existogel collect when I open an account?

02 Does existogel share my data with third parties?

03 How can I request access to the data you hold about me?

04 Can I ask existogel to delete my personal data?

05 How does existogel protect my wallet information for DANA, OVO, and GoPay?

06 How long does existogel keep my account data after I close my account?

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