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What These Terms Cover for Your Account

These terms set out the rules that apply when you open an account with existogel and use any part of the platform — from funding your wallet via DANA, OVO, or GoPay to accessing the lobby.

Account registration rulesDANA, OVO, GoPay transaction termsWallet verification requirementsAccount suspension conditionsJurisdiction eligibility

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ACCOUNT SECURITY

How We Protect and Manage Your Account Data

We apply account-level security measures to protect the information you provide when registering and when linking your DANA, OVO, or GoPay wallet. Your data is used only to operate your account, process transactions, and meet any obligations required under applicable local law. We do not sell your personal account data to third parties.

Data Retention

We keep your account records for as long as your account is active and for the period required by applicable local regulations after closure. You may request a summary of your stored data at any time via support.

Wallet Verification

When you link DANA, OVO, or GoPay to your account, we verify that the wallet name matches your registered account details. This step protects against unauthorised withdrawals and keeps your funds secure.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your wallet preference. No advertising cookies are placed without your consent. You can manage cookie settings from your account preferences.

Requesting Changes

To update your registered name, contact number, or linked wallet, submit a request through live chat or the in-app help form with a valid ID. Changes to payment details require re-verification before the next transaction.

How Our Terms Apply to Your Account

existogel Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on existogel, you confirm that you have read and accepted these terms in full. We may update these terms when our services change — for example, when we add or adjust supported payment rails. When that happens, we will notify you through

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your registered account contact before the changes take effect. Continued use of the platform after that notice means you accept the updated terms. These terms govern every interaction with the platform: account creation, wallet linking, deposits via DANA, OVO, or GoPay, game access, and any withdrawal
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request you submit. If a section of these terms is found unenforceable under applicable local law, the remaining sections stay in force. We do not waive any right under these terms simply by not enforcing it immediately. Your account is personal and non-transferable — sharing access
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or credentials with another person is a breach of these terms and may result in account suspension. Availability of any feature or service depends on local law and eligible regions; we do not represent that everything on the platform is accessible everywhere in Indonesia.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

CONTACT CHANNELS

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team is available around the clock. Reach out through live chat in the platform, send an email to our support address, or use the in-app help form. We aim to respond to terms-related queries within one business day.

Live Chat Open the chat widget inside your account dashboard. Available around the clock for account and terms queries from Jakarta, Surabaya, and across Indonesia.

Email Support Send your terms or account question to our support email. Include your registered account ID so we can locate your record and respond accurately.

In-App Help Form Use the Help section inside your account to submit a written query. Attach any relevant screenshots of your DANA, OVO, or GoPay transaction if the issue involves a payment.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering your account rights, wallet rules, and how to get things changed or resolved.

Access depends on local law and is available only where permitted in your region. Check that online gaming services are allowed under the regulations that apply to you before opening an account.

A breach — such as sharing your account credentials or providing false registration details — may result in account suspension or permanent closure. Any pending balance will be reviewed according to our withdrawal policy before a decision is made.

Contact support via live chat or the in-app help form and ask for a data summary. We will compile your registered account information and transaction history and send it to your verified contact within a reasonable timeframe.

You can request account closure through support at any time. Any verified balance in your account will be returned to your linked DANA, OVO, or GoPay wallet after identity verification is confirmed.

We notify you through your registered account contact before any material change takes effect. Continuing to use the platform after that notice counts as acceptance of the updated terms.

You must meet the minimum age required by local law in your region and confirm eligibility at registration. Accounts found to be in breach of eligibility requirements will be suspended pending review.

What These Terms Cover for Your Account

How We Protect and Manage Your Account Data

Data Retention

Wallet Verification

Cookie Use

Requesting Changes

Reach Us About These Terms

Common Questions About These Terms

01 Can I use existogel if I am in Indonesia?

02 What happens if I breach these terms?

03 How do I request a copy of my account data?

04 Can I close my account and what happens to my wallet balance?

05 How will I know if these terms change?

06 Are there age or eligibility requirements to hold an account?

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